Effective Date: [24th December 2025]
At Wonder of the Streams, customer satisfaction is our top priority. We strive to provide high-quality IPTV services that meet your expectations. However, we understand that situations may arise where a refund is requested. Below is our refund policy, which outlines the terms and conditions under which refunds will be granted.
1. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
- Technical Issues: If you experience persistent technical issues that prevent you from using the service, and our support team is unable to resolve the issue within 72 hours.
- Service Not Delivered: If the IPTV service you purchased is not activated or delivered as promised within the specified timeframe.
- Billing Errors: If there is an accidental overcharge or incorrect billing for your subscription.
2. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Change of mind after subscription activation.
- Failure to use the service due to customer-side technical issues (e.g., device incompatibility, internet connectivity problems).
- Violation of our Terms of Service, which may result in suspension or termination of your account.
- Refund requests made after the refund eligibility period (see below).
3. Refund Request Process
To request a refund:
- Contact our customer support team at [insert email address or phone number] within 7 days of your subscription purchase.
- Provide your order number, proof of purchase, and a detailed explanation of the issue.
- Allow up to 7 business days for our team to review your request and respond.
4. Refund Method
Approved refunds will be processed using the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear on your account, depending on your financial institution.
5. Chargebacks
We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their financial institution. Chargebacks may result in the immediate suspension or termination of your account and service.
6. Contact Information
If you have questions about our refund policy, please contact us though the Chat Bubble:
By purchasing our services, you agree to this refund policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page.
Thank you for choosing Wonder of the Streams! We value your business and are committed to providing excellent service.
